Refund policy

Return and Refund Policy

Returns We want you to love your TriBrush. If you're not satisfied, you may return your item within [30] days of delivery for a refund or exchange, subject to the conditions below.

To be eligible for a return:

• The item must be unused, in its original packaging, and in the same condition you received it
• You must have proof of purchase (order number or receipt)
• The return must be initiated within [30] days of the delivery date

How to start a return Email us at tribrushes@gmail.com with your order number and reason for return. We'll send you return instructions and, if approved, a return address.

Refunds Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds are issued to your original payment method within [5–10] business days. Please note your bank or card provider may take additional time to post the refund.

Damaged or defective items If your TriBrush arrives damaged or defective, contact us within [7] days of delivery at tribrushes@gmail.com with a photo of the issue. We'll send a replacement or full refund at no additional cost to you.

Return shipping costs

• If the return is due to our error (wrong item, defect, damage in transit): we cover return shipping.
• If the return is due to a change of mind: the customer is responsible for return shipping costs, and original shipping fees are non-refundable.

Non-returnable items

• Items returned after [30] days
• Items showing signs of use beyond inspection
• Gift cards

Exchanges The fastest way to get a different item is to return the original and place a new order once the return is accepted.